Privacy Policy | DocAppointment

Last updated: April 2026

1. Introduction

DocAppointment ("we", "our", "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information you provide directly, including:

Personal details: name, email address, phone number
Practice information: practice name, address, license number
Patient records: names, contact details, appointment history
Payment information: processed securely via PayFast (we do not store card details)
Usage data: pages visited, features used, session duration

3. How We Use Your Information

To provide and maintain our service
To process bookings and send notifications (Email/WhatsApp)
To manage subscriptions and billing
To communicate with you about your account
To improve our platform and develop new features

4. Data Protection

We implement industry-standard security measures including:

Encryption in transit (TLS/SSL) and at rest
Role-based access controls
Regular security audits
Compliance with POPIA (Protection of Personal Information Act)

5. Data Sharing

We do not sell your personal information. We may share data with:

Payment processors (PayFast) for billing
Communication providers (for Email/WhatsApp notifications)
Law enforcement when required by law

6. Data Retention

We retain your data for as long as your account is active. Upon cancellation, data is preserved for 30 days before permanent deletion. You may request immediate deletion by contacting support.

7. Your Rights

Under POPIA, you have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Data portability

8. Contact Us

For privacy-related inquiries, contact us at privacy@docappointment.co.za